Brennon Allen's Portfolio
Well-rounded tech professional with a broad background in desktop support (Tier 1 and 2), network engineering, and web development.

Skills

HTML
CSS
JavaScript
React
Node.js
Python
MongoDB
Git
ChatGPT
IT Support
Windows
MacOS

Work Experience

IT Engineer
SISL InfoTech

Feb 2025 – Present

  • Manage IT assets in a hospital environment
  • Troubleshoot escalated user-support tickets
  • Configure and distribute desktops, mobile devices, and printers

Junior Computer Systems Engineer / Architect
Beacon Hill

May 2024 – Aug 2024

  • Completed a tech refresh project for approximately 1,500 users
  • Shipped, tracked, and managed inbound/outbound assets
  • Re-imaged laptops as needed for troubleshooting or updating the OS
  • Transferred user data using User State Migration Tool for each migration
  • Managed endpoints using KACE to access device resources and run scripts

Desktop Support Technician II
Apex Systems

Oct 2023 – Jan 2024

  • Worked independently to schedule appointment times for migrating users endpoints to a new domain controller
  • Collaborated in a small team using Google Sheets to track progress and ServiceNow for documentation
  • Met with users across all departments to ensure a smooth transition of their software, data, and network connections
  • Performed meticulous tasks to prevent and troubleshoot disruptions
  • Provided contingency support to users experiencing bugs/data loss during migration

Desktop Support Technician
Endeavor Managed Services

Mar 2023 – Aug 2023

  • Shipped, received, and re-imaged computers using Microsoft Excel for documentation
  • Tested software solutions to help migrate from an on-premises domain controller to Microsoft Azure hybrid cloud environment
  • Migrated user data on endpoints using Profile Wizard
  • Removed security software (SentinelOne) from all devices and installed a new software solution (FortiClient)
  • Mitigated security incidents involving phishing emails and malicious Chrome extensions
  • Resolved tickets relating to Mitel, Office 365, licensing, and software issues using NinjaRMM for endpoint management
  • Created user accounts in the Office 365 Admin Portal
  • Active Directory hygiene (disabled/deleted inactive accounts and updated information)
  • Reviewed and applied software patches and system updates to all devices in the infrastructure

Information Technology Specialist
U.S. Army

Feb 2019 – Feb 2023

  • Configured and deployed iOS mobile devices for mission-critical personnel
  • Assisted in the setup and configuration of VTC environments
  • Managed user accounts in Active Directory, verified documentation for Unclassified and Classified network access, and monitored cyber awareness compliance
  • Provisioned user accounts using government web applications that handle licensing for VPN, email, and mobile access
  • Setup and configuration of Local Area Networks
  • Used spectrum analyzers to establish Wide Area Network connections via Satellite
  • Diagnosed and resolved hardware and software issues

Connect with Me